ArgCBR Call Centre

Documentation

Publications

  • S. Heras, J. Jordán, V. Botti and V. Julian.
    Case-based Strategies for Argumentation Dialogues in Agent Societies.
    Information Sciences Vol. 223 N. 20 pp. 1-30. (2013)
    BiBTeX
  • S. Heras, J. Jordán, V. Botti and V. Julian.
    Argue to Agree: A Case-Based Argumentation Approach.
    International Journal of Approximate Reasoning Vol. 54 N. 1 pp. 82-108. (2013)
    BiBTeX
  • J. Jordán, S. Heras and V. Julian.
    Argumentation Tool that Enables Agents to Argue.
    1st International Conference on Agreement Technologies (AT-12) pp. 455-456. (2012)
    BiBTeX
  • S. Heras, J. Jordán, V. Botti and V. Julian.
    Arguing to Support Customers: the Call Centre Study Case.
    Agreement Technologies pp. 507-527. (2012)
    BiBTeX
  • J. Jordán, S. Heras and V. Julian.
    Case-based Argumentation Infrastructure for Agent Societies.
    7th International Conference on Hybrid Artificial Intelligence Systems (HAIS-12) Vol. 7208 N. Part I pp. 13-24. (2012)
    Bibtex
  • J. Jordán, S. Heras and V. Julian.
    A Customer Support Application Using Argumentation in Multi-Agent Systems.
    14th International Conference on Information Fusion pp. 772-778. (2011)
    BiBTeX
  • J. Jordán, S. Heras, S. Valero and V. Julian
    An Argumentation Framework for Supporting Agreements in Agent Societies Applied to Customer Support.
    6th International Conference on Hybrid Artificial Intelligence Systems (HAIS-11) Vol. 6678 pp. 396-403. (2011)
    Bibtex